March 4, 2016
NASHVILLE — Tennessee Gov. Bill Haslam and Economic and Community Development Commissioner Randy Boyd along with Agero officials announced today the company will locate a new call center in Sullivan County. The roadside assistance company will invest $3.5 million and create 585 jobs.
“We thank Agero for its investment in Tennessee and creating 585 jobs in Blountville,” Haslam said. “It means a great deal when a company chooses to start new operations in our state. Today’s announcement is great news for Blountville and brings us another step closer toward our goal to make Tennessee the No. 1 location in the Southeast for high quality jobs.”
Agero is the leader in roadside assistance with over 40 years of experience. The company focuses on helping drivers nation-wide with emergency assistance on the roadways. Agero responds to over 8 million requests annually and resolves emergency situations as quickly and safely as possible.
“More than 12,600 Tennesseans work in nearly 200 telephone call centers across the state, and it is great to have a company like Agero strengthening our Team Tennessee workforce by creating these valuable jobs in Sullivan County,” Boyd said. “We appreciate Agero for choosing to locate this facility in our state and look forward to their future success.”
“Our associates play a critical role each and every day they come to work. They are the first point of contact for drivers in need, whether that person is stranded with a flat tire or it is a family in a serious car accident. They are, in fact, a hero in that instant and provide a calming presence during an otherwise high stress situation,” CEO of Agero Dave Ferrick said. “It is because of this that we need people who demonstrate the highest level of professionalism to ensure that each driver’s situation is resolved quickly and safely.
“We’re thrilled to be opening a new center in Tennessee and are looking forward to bringing on hundreds of additional high quality staff. By working together, we can transform a necessary roadside service into a positive experience that increases the brand loyalty of our customers,” added Ferrick.
“It’s welcome news that Agero has selected Bristol for this impressive project. This company has a history of exceeding expectations in every community where they have a presence,” Tennessee Lt. Governor Ron Ramsey said. “The impact of this win will be felt throughout Northeast Tennessee. I wish them the best of luck and congratulate them on making an outstanding decision. I know they will have great success here.”
Agero will be taking over an existing facility and will start renovations this month. The call center will deal with calls from vehicle owners and will act on behalf of the vehicle manufacturers and insurance providers that offer roadside assistance through Agero. The facility will be operational starting April 25.
Local leaders and partners expressed appreciation to Agero for choosing to locate a new call center in Blountville and create new jobs in Sullivan County.
“Agero’s decision to create 500 plus jobs in Bristol is not just great news for our city but for our entire region,” Bristol Mayor Lea Powers said. “For Agero and Bristol, it is a win – win relationship. Many families are struggling for jobs throughout our area. Helping to create jobs is one of the most important things we can do for a family. Every day is a new opportunity for us to economically promote our community on behalf of the hardworking and talented people of this area. We greatly appreciate Agero’s investment in Bristol and the surrounding region.”
“I couldn’t be more excited that Agero has decided to make Bristol home to its latest facility,” Sullivan County Mayor Richard Venable said. “This industry sector has been a steady employer in our region and Agero is as coveted as any company within that sector. I know they will find an outstanding workforce which is the key to any successful business and I look forward to working with them as they grow and prosper where Tennessee begins it business day.”
“TVA and Bristol Tennessee Essential Services congratulate Agero on its decision to locate and create hundreds of new jobs in Sullivan County,” TVA Senior Vice President of Economic Development John Bradley said. “Serving the people of the Valley by attracting and keeping companies with quality jobs in our region is fundamental to TVA’s mission and we are proud to partner with NETWORKS Sullivan and TNECD to further that mission.”
Those interested in applying for a position with Agero can visit agero.com/careers.
Blountville and Sullivan County are represented by Lt. Governor Ron Ramsey (R - Blountville) and Rep. Timothy Hill (R – Blountville) in the Tennessee General Assembly.